2026 CLDA Webinar Series

September 29, 2026 | 1:00 p.m. – 2:00 p.m. ET | Zoom

A Practical Framework for Identifying Service Risk Before It Costs You the Contract

For many courier operations, the first sign of a missed SLA is a customer's phone call. By then, it’s a conversation about broken promises and service recovery — not prevention.

Gaps in real-time visibility, alerting, or documentation can turn a single missed delivery into a service credit, an at-risk renewal, or — on regulated routes — a compliance shortfall that puts the account itself in question. Shippers, healthcare systems, and enterprise customers are raising the bar for their courier and delivery partners. Real-time exception visibility, documented SLA adherence, and audit-ready delivery records are increasingly built into vendor contracts and RFPs.

Join CXT + e-Courier to examine how courier operations can build real-time SLA visibility into their existing dispatch workflows, leaving you with the tools you need to self-assess your SLA readiness.

Speakers:

Lauren King, President, CXT + e-Courier

Conal Charles, Director of Product, CXT + e-Courier

Advance registration is required. Registered attendees will receive the Zoom access information before the webinar. Contact mwright@clda.org with questions.