Privacy Policy

Effective Date: 01/01/26

The Customized Logistics & Delivery Association (“CLDA,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, programs, communications, and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name
Company name
Mailing address
Email address
Telephone number
Mobile number
Membership information
Payment and billing information
Event registration details

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Referring websites
Date and time of visits

This information is used for analytics, security, and website improvement.

2. How We Use Your Information

CLDA may use collected information to:

Manage memberships and accounts
Process registrations and payments
Provide member services and support
Communicate regarding programs, events, advocacy, and benefits
Send newsletters and updates
Conduct surveys and research
Improve website and services
Comply with legal obligations

3. Text Messaging (SMS) Communications

By providing your mobile phone number and opting in, you consent to receive text messages from CLDA regarding membership, events, deadlines, advocacy updates, and organizational communications.

Message Details

Message frequency may vary
Message and data rates may apply
Messages may be sent via automated systems

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. You may also contact us at info@clda.org to request removal.

Help

For assistance, reply HELP or contact us at info@clda.org.

CLDA does not share or sell mobile phone numbers for third-party marketing purposes.

4. Sharing of Information

CLDA does not sell, rent, or trade personal information.

We may share information only with:

Service providers who assist in operations (event platforms, payment processors, communication providers)
Association management partners
Legal or regulatory authorities when required
Auditors and professional advisors

All partners are required to maintain confidentiality and data security.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, or misuse.

However, no system can be guaranteed 100% secure, and users provide information at their own risk.

6. Cookies and Tracking Technologies

CLDA’s website may use cookies and similar technologies to:

Improve user experience
Track usage patterns
Support website functionality

You may control cookie preferences through your browser settings.

7. Email Communications

You may opt out of marketing or promotional emails at any time by using the unsubscribe link included in our messages.

Transactional or administrative communications may continue as necessary.

8. Children’s Privacy

CLDA does not knowingly collect personal information from individuals under the age of 13. If such information is identified, it will be promptly deleted.

9. Third-Party Links

Our website may contain links to third-party sites. CLDA is not responsible for the privacy practices of external websites. We encourage users to review third-party privacy policies.

10. Data Retention

CLDA retains personal information only for as long as necessary to fulfill organizational, legal, and operational purposes.

11. Your Rights and Choices

Depending on applicable law, you may have the right to:

Access your personal data
Request corrections
Request deletion
Limit processing
Withdraw consent

Requests may be submitted to info@clda.org.

12. Changes to This Policy

CLDA may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of the revised policy.

13. Contact Information

For questions regarding this Privacy Policy or our data practices, please contact:

Customized Logistics & Delivery Association
Email: info@clda.org
Website: www.clda.org